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Frequently Asked Questions
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Delivery & Returns
Delivery of Goods
We will endeavour to have the goods delivered as soon as possible in line with the lead times stated on the product pages. We will let you know if we are aware of delays. If you do not receive your goods or contact from the carrier within a reasonable time please contact us by telephone or e-mail.
A consumer has the right to cancel the purchase of an item or service without having to give any reason at any time within the "cooling off period" of fourteen working days, beginning in the case of goods, on the day after you receive the goods, and in the case of services, beginning on the day after you purchase the services.
Please be aware that you will lose your right to cancel a contract for the provision of services during the cooling-off period once we have commenced activation of the services or you use the services, whichever is earlier.
You must notify us of your cancellation in writing or in another durable medium to our contact address or by email to the email address from which your order confirmation was sent.
If you are in possession of the goods you are under the duty to retain them and take good care of them. We will make arrangements to collect the goods from you Monday to Friday. You must make them available and ready for collection. We reserve the right to charge for the direct costs of recovery. Once you have notified us that you wish to cancel the contract any sum debited to us will be refunded to you, less our direct costs of recovery, as soon as possible and in any event within 30 days of your cancellation.
You will not have the right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or by which of their nature cannot be returned.
B2B (business to business) customers do not have a right to cancel once goods have been delivered.
- In the first instance please contact GaragePride Ltd on 01743 742028 or by email at salesATgaragepride.co.uk, stating clearly the nature of your query.
- Your query will be dealt with as soon as practical but not later than within 5 working days by one of the Customer Services Team.
- If for any reason an answer cannot be provided within 5 working days, we will inform you of the reason for this and keep you updated as to its progress.